Terms and Conditions
1. Introduction
1.1 These Terms and Conditions apply to any bookings a student makes with Ad-Lib Training. By booking a course, the student agrees that these Terms and Conditions shall apply in full to the delivery of the course by Ad-Lib Training and that they form part of the contract between the student and Ad-Lib Training.
1.2 No variation of these Terms and Conditions shall apply unless confirmed in writing by or on behalf of the Director of Ad-Lib Training. These Terms & Conditions are subject to change at the discretion of Ad-Lib Training.
1.3 When a student is accessing subsidised training through a funded project or scheme, all Terms & Conditions will apply (except for terms regarding initial payment for the course).
2. Bookings & Payment
2.1 Bookings will always be processed on a first come, first served basis, and will only be accepted when accompanied by a completed, dated and signed application form.
3. Delivery of the Course
3.1 Dates, times and locations for courses are accurate at the time of booking, however Ad-Lib Training reserves the right to alter times, dates or locations if circumstances dictate.
3.2 The student is responsible for arranging their own accommodation and any transportation to and from the agreed location as indicated on their booking confirmation.
3.3 Venue membership is not included in the course fees. Students should consult the confirmation e-mail regarding the policy on usage.
4. Cancellation
4.1 No refunds will be given for any cancellations made by the student. All fees will be forfeited.
4.2 In the unlikely event that Ad-Lib Training must cancel a course they will either offer the student a choice of alternative dates for the same course or will provide a refund up to the value of the course. Transportation and accommodation costs will not be covered.
4.3 If a student does not start a course, this will be treated as a cancellation.
4.4 If a student stops attending without notifying Ad-Lib Training in advance, this will be treated as a cancellation.
4.5 In certain cases where a student misses required elements of a course for any reason, Ad-Lib Training reserves the right to cancel the student from the course. Alternatively, Ad-Lib Training may require the student to observe sessions on a later course or have private sessions before proceeding to assessment with costs covered by the student. Specific course requirements are outlined in marketing material and in booking confirmation information.
5. Transfers
5.1 The student must notify Ad-Lib Training in writing if they wish to transfer their original booking to an alternative date. If a change is requested four weeks or more before the start of a course, Ad-Lib Training will charge a transfer fee in accordance with its current charges. This must be paid at the time of the transfer request. If a change of date is requested less than four weeks before the start date of a course, Ad-Lib Training may be unable to transfer the booking in which case all fees paid to date will be forfeited and the student will be liable to pay the course fee on re-booking of that course.
5.2 A transfer from one course type to another can be made once only.
6. Examination/Assessment Referrals
6.1 Ad-Lib Training are not obliged to refund any fees or offer an alternative date if a student fails to attend an exam.
6.2 If a student refers or cancels an assessment or exam they will be charged the current rate for re-booking. It is the student’s responsibility to re-book their assessment or exam and the booking will not be taken until full payment has been received.
6.3 If the conditions of a practical assessment are not complied with by the student they may not be assessed. Assessment instructions are given on the course.
6.4 Transfers from assessments are treated in the same way as courses (see clauses 4 and 5)
7. Certificates
7.1 Certificates will be issued with the name supplied on the application form and/or confirmed in the confirmation email.
7.2 Certificates will not be issued unless all fees have been paid in full and all requested documents have been received.
7.4 Replacement certificates can be obtained at the charge applicable at the date of ordering.
8. Responsibilities and Liability
8.1 Ad-Lib Training do not guarantee that a student will pass a course or that successfully completing a course will provide a student with anything other than the qualification granted under that course.
8.2 Ad-Lib Training shall not be liable for any loss, damages, costs, claims, demands, expenses or liabilities of whatsoever nature arising out of the delivery of the course to a student as a result of their act or omission including but not limited to the following:
- The student’s failure to follow any oral or written instructions or recommendations in relation to the course/course.
- The student supplies to Ad-Lib Training any information that is inaccurate, false, misleading or out-of-date.
- Any loss or damage to any personal items and valuables, which the student brings to a course.
8.3 Except in respect of death or personal injury caused by Ad-Lib Training’s negligence or the negligence of their tutors, Ad-Lib Training shall not be liable to the student by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of these Terms and Conditions, for any loss of profit, pure economic loss, loss of business, depletion of goodwill or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by Ad-Lib Training tutors, employees, agents or sub-contractors) which arise out of or in connection with the delivery of the course/course or the student’s participation in it and use of its qualification by them.
8.4 Ad-Lib Training’s entire liability to the student under or in connection with these Terms and Conditions shall not exceed the amount equal to the fees paid by them.
9. Data Protection
9.1 It is Ad-Lib Training’s policy to respect the privacy of its students. In order to support students’ learning, they will disclose students’ details and information to the tutor(s) delivering the course and also any funding partners specific to the student’s course, but they will not disclose the details and information provided by the student to any other third party without their consent unless:
- They are specifically required to do so by law;
- it is in response to a valid, legal request by a law enforcement or governmental authority.
9.2 By making a booking, the student acknowledges and consents that Ad-Lib Training may store and process their personal details and information (for example their name, address, telephone number, email address and disclosed medical conditions/learning needs) accordance with the requirements of the General Data Protection Regulation. For full details of how Ad-Lib Training processes your information, please see our Privacy Policy available at this link:
www.ad-libtraining.com/privacy-policy
10. Ownership of course materials
10.1 Intellectual property rights relating to course and other materials are owned by the IPR holders. The student agrees not to replicate, alter, modify or distribute the materials or do anything which would infringe upon any rights. For the avoidance of doubt ‘intellectual property rights’ shall mean any patents, design rights, trademarks, service marks (in each case whether registered or not), applications or rights to apply for any of the foregoing, database rights, know-how, trade or business names, rights in confidential information, goodwill and other similar rights existing in any part of the world.
11. Student responsibilities
11.1 It is the student’s responsibility to ensure that Ad-Lib Training holds his or her correct personal information. Ad-Lib Training will not be liable for any errors due to incorrect personal information supplied by the student.
11.2 Ad-Lib Training will offer support to students with individual learning needs and/or disabilities. It is the student’s responsibility to inform Ad-Lib Training of any individual needs at the time of booking so that appropriate support can be provided.
11.3 All students must comply with the legislation relevant to the working areas and behave in a manner that does not put themselves or others at risk. All students must familiarise themselves with Fire Evacuation Procedures. Corridors and stairways, which are provided for the safe passage of people using the venues, should not be obstructed.
12. General
12.1 Any notice required under these Terms and Conditions or by statute, law or regulation shall (unless otherwise provided) be in writing and delivered in person, sent by facsimile or registered mail or sent by email or facsimile to the respective parties address as set out on the application form or as each party may from time to time designate by notice hereunder. Any such notice shall be considered to have been given on the first working day of actual delivery or sending by facsimile or email or in any event within two working days after it was posted in the manner herein before provided.
12.2 References to any statute or statuary provision shall, unless the context otherwise requires, be construed as a reference to that statute of provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.
12.3 Failure or delay by Ad-Lib Training in enforcing or partially enforcing any provision of these Terms and Conditions shall not be construed as a waiver of any of its rights under these Terms and Conditions. No waiver of any of these Terms and Conditions by either party shall be deemed to be a further or continuing waiver of any subsequent breach of that term or condition or any other term or condition.
12.4 The student shall not be entitled to assign or sub-licence or part with possession of any of their rights or liabilities hereunder. Ad-Lib Training shall be free to sub-contract the performance of all or part of its obligations hereunder.
12.5 A person who is not party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms and Conditions.
12.6 These Terms and Conditions and any disputes or claims arising out of or in connection with their subject matter are governed by and construed in accordance with the law of England. The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.